This was my mistake

I have been a long time customer of an established UK company and I’ve bought several of their products and watched their marketing presentations.
When the time came to have my website and my marketing plan updated I went into partnership with this company.
This was an expensive mistake.

In summary:

• They didn’t update my website as we’d agreed. They built a different one without my knowledge or agreement. This website proved to be unusable.
• They failed to even start most of the tasks they were responsible for.
• They failed to load half my customers.

After eighteen months I called a halt to the project and asked for my money back.

What I hadn’t appreciated was that Clause 4 in their T&Cs prevented me from claiming any refund even when the company made mistakes and failed to correct them, and didn’t do some of the work in their agreement.

Then they got heavy. Instead of answering my complaints, their their solicitors emailed me quoting Clause 4 of the Partnership Terms and Conditions which said:

Clause 4: “Refunds for some or all payments made are not permitted under any circumstances including business downturn, closure of business, ill health or family issues. You are free to cancel this agreement anytime and you agree not to pursue any back dated refund or indemnity claims against XXXXXXX XXXXX”
(I have removed the company name).

The also warned me of the consequences if I made the company’s mistakes public, and this has put me off taking it further, at this time.
I haven’t named the company yet but some of my customers will know who it is.

Why have I posted this?

>  To encourage he company to do the honourable thing and refund the money they’ve taken for not doing the work we agreed. viz

• Not updating my existing website but creating a different one that proved to be unusable.
• Not doing or even starting half the number of tasks in the agreement.

>  To show how some supposedly respectable companies protect their own interests with little regard for their customers. Quite frankly, this is a disgrace.

>  To warn other small businesses to be wary of working with companies like this.

This company now just ignores me.

Their time will come.

Cliff

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